General Questions

Our business hours are Monday to Friday from 8:30 am to 5:30 pm PST. We also offer Saturday pick-up only from 10:00 am to 1:00 pm PST.

We are located at 6808 Atlantic Ave, Bell, CA 90201, USA.

Phone: (323) 992-9122
Email: [email protected]
Chat: Click on the right bottom chat icon.
Contact Us Form: Click here to fill up the form 
Address: 6808 Atlantic Ave. Bell, CA 90201

We specialized in large format printing, digital printing, media for printing and coming soon promotional products.

We accept all major credit cards, Cash, Zelle, Venmo & Check.

Click on my account > orders.

Each order has a button to view and print your invoice.

Printing Files

We accept a variety of file formats including PDF, JPEG, TIFF & PNG. Please ensure that your files are high-resolution for the best print quality.

It varies from product to product, we recomend visiting the product you want to order and look for the file set up section.

If your project needs multiple files, like a front and back design, you can upload two files for that job. However, if you have different designs that need separate files, please create a separate job for each design. Each job allows you to upload only the files needed for that specific project.

The maximum file size for uploads is 500 MB. If your files exceed this size, please contact us for alternative submission methods.

Yes, we offer file proofing services to ensure your files are print-ready. You can request a digital proof before finalizing your order.

To ensure color accuracy, use CMYK color mode.

If your job is in printing queue, we will not be able to change the file, please contact us as soon as possible to check if we can still change the files.

If your files are not print-ready, our team can assist with minor adjustments. For more extensive changes, additional design services may be required.

While we prefer file uploads through our website for better tracking, you can submit files via email if necessary and someone from our team will upload the files for you.

Orders

Absolutely! We are happy to offer 30-minute Zoom sessions where we guide you through the process of ordering using our website. Please contact us to schedule a session.

If your jobs are not in production yet. Yes, you can make changes to your order, but please contact us as soon as possible to ensure the changes can be accommodated without affecting the production timeline.

You can track your order status by logging into your account on our website navigate to the orders page and there you can see the status of each job. You will also receive email updates as your order progresses through production and shipping.

Orders can be canceled if they have not yet entered production. Please contact us promptly if you wish to cancel your order.

As our products are custom-made, we do not accept returns. However, if there is an issue with your order, please reach out to us, and we will do our best to resolve it.

Processing times vary depending on the product and order complexity. Estimated delivery dates will be provided during the checkout process.

Yes, we offer discounts for bulk orders. Please request a custom estimate, to get bulk order discount.

We complete about 99% of our jobs by the due date and time. However, estimated due dates are not guaranteed. Occasionally, delays can occur if the printing doesn't meet our quality standards or due to other unforeseen reasons. We appreciate your understanding that custom work can sometimes lead to delays. Thank you for your patience!

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